Author Topic: 2015 Outback with Dead Radio display.  (Read 2364 times)

May 28, 2016, 06:15:24 PM
Read 2364 times

Bravofox

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So my radio in my 2015 Outback decided to give the ghost on the 20th of May.
It still plays music and radio, but the screen is completely dead.
According to the manual and Subaru SA, the warranty on the Audio system is only for a year or 30'000km.

Now, I may report that in "goodwill" the Technical manager of Subaru SA instructed me to have the radio couriered to them to see if they can try and fix it.

I am not sure what they will do if they cannot fix it, but I suspect it will be up to me to replace it.
I have phoned the dealership that I bought the car from to get a heads-up on what a new OEM radio would cost if it comes to that.

Too my shock I was quoted R28'500 + VAT and will have to wait 3 months.
Of course there is no way that I would pay even a third of that for such a limited featured radio and I will have to go Aftermarket and all the crap to get most of the functions too work such as Reverse Camera and Steering Wheel controls.

I would also loose some of the useful featurs such as The Oil temp reading and Fuel economy reports, but that is not such a big deal if I could get a radio with MirrorLink and other cool features. The "X-mode" monitoring on the radio was also useless anyway and won't be missed.
The radio also had a nice feature that was bragged about when I bought it that you can put in reminders according to dates or kilometers to notify you when services or tyre rotation or anything you want to do are due. I also found this to be less than helpful, because no matter what setting I selected. It never popped-up any reminders, so things will go unnoticed anyway.

So, at the moment I will await on Subaru SA's verdict on the radio.
2015 Outback 3.6R-S
-ex- 2006 Impreza 2.0R Wagon.
-ex -2009 SH XT A/T
-ex- 2009 SG9 XT Premium Manual
-ex- 2006 Impreza 2.0R Manual
-ex- 2002 Legacy 2.5GX A/T

May 28, 2016, 07:53:05 PM
Reply #1

bushtech

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If SSA cant get it fixed find an electronics guy to fix it for you. Even if the screen is blown which is unlikely you can still import a screen and have it fitted for a fraction of the SSA quote.
My 2c
05 XT AT Pretty much standard

May 29, 2016, 12:41:04 PM
Reply #2

Stev0

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How can it only be covered for such a short time. Its part of the car.

Gee hulle $&$ broer!
Jeep Commander CRD - GDE Hot Tune
ex Prodrive Xt, X, XT, WRX STI, Outback 3.0R

May 29, 2016, 07:06:58 PM
Reply #3

berndp

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Battery/wipers/tyres/........
I suppose it's classed as a consumable?
Actually a bit shitty (radio? and warrantee)
I would agree with Steve, it's part of the car, not a consumable. What about the seats/ seatbelts/ door handles/.., for instance. They take more "wear". How long are they covered for?
« Last Edit: May 29, 2016, 07:09:51 PM by berndp »
Subaru Forester 2005 2.5 Xsel
Always looking for a tar free "road"
Brackenfell, W'Cape

May 29, 2016, 10:13:16 PM
Reply #4

Stev0

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I would politely park my outback into the dealer principals office.

just saying.

Jeep Commander CRD - GDE Hot Tune
ex Prodrive Xt, X, XT, WRX STI, Outback 3.0R

May 30, 2016, 06:47:13 AM
Reply #5

Toffie

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...Would make me lose my sense of humour to no end.
What are your plans to replace it?

I have replaced it already with THIS:


Ah, so you also lost your sense of humour........


May 30, 2016, 09:44:09 AM
Reply #6

Bravofox

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The thing is, not even all Subaru Sales people seems to be aware of this.

According to the "Warranty" part in the booklet, it clearly states that "Radio's, tyres, shocks etc." is only covered by a limited 1 year / 30'000km warranty.
(will see if I can post a photo of the text later)

However, with my SG XT, my one SLS shock failed after a year. They informed me the warranty does not cover the shock, but the maintenance plan does.

Now according to the site: http://www.subaru.co.za/subaru-owners/maintenance-plan

The following is also stated for the maintenance plan:
Quote
What is not covered?

Petrol and top up oil (between services)
Accident damage and insurance claims
Tyres and wheel alignment
Glass replacement
Abuse and/or negligence
Non-mechanical interior trim and paintwork
Repair to on-board entertainment such as audio systems
Repairs to non-factory components and any subsequent repairs or modifications

So, just be aware if you were to buy a new Subaru, the radio is only covered for a year.

And obviously they only cover it for a year as, apparently, Subaru has k@k radios as 3 out of the 5 Subaru's I have owned I suffered radio failure.

My 2005 Impreza I also had to replace the radio myself as it has failed after the 1 year.
My SH Forester I bought second-hand without warranty and broken radio.
My Outback is now almost 14 months old. 
2015 Outback 3.6R-S
-ex- 2006 Impreza 2.0R Wagon.
-ex -2009 SH XT A/T
-ex- 2009 SG9 XT Premium Manual
-ex- 2006 Impreza 2.0R Manual
-ex- 2002 Legacy 2.5GX A/T

May 30, 2016, 09:47:37 AM
Reply #7

Stev0

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Take it to social media (twitter, facebook the works) its unacceptable.
Jeep Commander CRD - GDE Hot Tune
ex Prodrive Xt, X, XT, WRX STI, Outback 3.0R

May 30, 2016, 09:48:36 AM
Reply #8

Stev0

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The thing is, not even all Subaru Sales people seems to be aware of this.

According to the "Warranty" part in the booklet, it clearly states that "Radio's, tyres, shocks etc." is only covered by a limited 1 year / 30'000km warranty.
(will see if I can post a photo of the text later)

However, with my SG XT, my one SLS shock failed after a year. They informed me the warranty does not cover the shock, but the maintenance plan does.

Now according to the site: http://www.subaru.co.za/subaru-owners/maintenance-plan

The following is also stated for the maintenance plan:
Quote
What is not covered?

Petrol and top up oil (between services)
Accident damage and insurance claims
Tyres and wheel alignment
Glass replacement
Abuse and/or negligence
Non-mechanical interior trim and paintwork
Repair to on-board entertainment such as audio systems
Repairs to non-factory components and any subsequent repairs or modifications

So, just be aware if you were to buy a new Subaru, the radio is only covered for a year.

And obviously they only cover it for a year as, apparently, Subaru has k@k radios as 3 out of the 5 Subaru's I have owned I suffered radio failure.

My 2005 Impreza I also had to replace the radio myself as it has failed after the 1 year.
My SH Forester I bought second-hand without warranty and broken radio.
My Outback is now almost 14 months old. 

That could also have been changed after your purchase. Check your purchase agreement too.
Jeep Commander CRD - GDE Hot Tune
ex Prodrive Xt, X, XT, WRX STI, Outback 3.0R

May 30, 2016, 09:49:22 AM
Reply #9

Toffie

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Take it to social media (twitter, facebook the works) its unacceptable.

But it is in the warrantee document? I mean it is up to you to read those and make a decision on the risk before buying the car?


May 30, 2016, 01:13:47 PM
Reply #10

FozzieDriver

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One of the Parrot radios can link via your  obd2 port. Gives you quite a bit of info


Sent from my iPhone using Tapatalk
Forester XT 2008 MT
TD04, STi IC, 76mm DP, GFB EBC, Coolboost WMI, WHP built and Intent Tuned. Blue Wasabi V3.5

May 30, 2016, 03:00:08 PM
Reply #11

Stev0

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500k car and the radio dies.

I will drive in there on my roof :)
Jeep Commander CRD - GDE Hot Tune
ex Prodrive Xt, X, XT, WRX STI, Outback 3.0R

May 30, 2016, 04:16:16 PM
Reply #12

JoeDijeaux

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This is why I don't want to buy a new or new-ish car. If I can't find affordable aftermarket replacement parts, I don't want it. Plus, cars are getting more fancy and fancy means pricey to fix. I'd rather in this case buy an aftermarket double-din headunit running android for R5k or so and learn to live without the missing features.

May 30, 2016, 06:53:35 PM
Reply #13

Stev0

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That is the Harman kardon unit if im not mistaken.
Jeep Commander CRD - GDE Hot Tune
ex Prodrive Xt, X, XT, WRX STI, Outback 3.0R

May 31, 2016, 07:47:11 AM
Reply #14

Bravofox

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That is the Harman kardon unit if im not mistaken.

Yes. The only difference between the Harman Kardon and the normal setup is the AMP and speakers. The radio is just connected to it differently as shown on a PDF I found with the pin-out diagram.
Or, come to think of it, the radios may be different and they have used the same diagram for both and only specify the different connections
« Last Edit: May 31, 2016, 07:50:20 AM by Bravofox »
2015 Outback 3.6R-S
-ex- 2006 Impreza 2.0R Wagon.
-ex -2009 SH XT A/T
-ex- 2009 SG9 XT Premium Manual
-ex- 2006 Impreza 2.0R Manual
-ex- 2002 Legacy 2.5GX A/T